Frequently Asked Questions — Answers to All Your Questions About 1z11

In the betting world, matches sometimes get cancelled, postponed, or stopped due to weather. 1z11 has clear policies for such situations:

If the match is cancelled before it starts: All bets are automatically voided and the full stake is refunded to your account. The refund process is usually completed within 30 minutes to 2 hours. For pre-match bets, settlement is processed at odds 1.00.

Cricket Rain or Weather Interruption: If rain or other causes stop the match after the minimum overs have been completed, bets will be settled according to the DLS method or official result. In T20s, a match is typically official once 5 overs are bowled. In ODIs, 20 overs. If minimum overs aren't reached, all bets are void and stakes refunded.

Football Match Postponed: If a football match is rescheduled within 48 hours, your bet remains valid. But if the delay exceeds 48 hours or the match is cancelled entirely, all bets will be void and your money will be refunded.

Live betting abandoned mid-match: In live betting, markets already settled will stand. For example, "Who will score first goal" — even if the match is abandoned after the goal, that bet pays out. But ongoing or future markets are all voided.

Unfinished tennis matches: If a player retires or the match is postponed, markets for completed sets/games will stand; remaining markets will be voided.

Important Note: In an Accumulator or Parlay bet, if one match is cancelled, that selection will be treated as odds 1.00 and payout will be based on the remaining matches. For details, please Terms & Conditions Read more or ask Support.

1z11's referral program is highly rewarding — both you and your referred friend get bonuses. It's a win-win opportunity!

Referral Bonus Structure:

• Your Friend: When they register using your referral code/link and make their first deposit (min ৳500), they'll receive a ৳200 bonus.
• You: After your friend makes their first deposit, BDT 300 referral bonus will be credited to your account.
• Additional Benefits by VIP Level: If you're a Silver or higher VIP member, the referral bonus can go up to ৳500.

How to Refer:

1. Log in and go to My Account → Refer a Friend section.
2. Copy your unique referral code and link.
3. Share with friends via WhatsApp, Facebook, Messenger, or SMS.
4. Your friend will register using that link and enter your code in the promo code box.
5. Once your friend makes their first deposit (minimum BDT 500), the bonus will be credited to both accounts — usually within 1–3 hours.

Bonus withdrawal conditions: To use your referral bonus, you must complete a minimum 5× turnover. For example — if you receive a ৳300 bonus, you need to place ৳1,500 in total bets. Once the turnover is complete, you can withdraw the bonus and winnings. Betting requirements can be met through sports betting (minimum odds 1.50) or slot games.

Referral Limit: You can refer up to 10 friends per month. VIP Diamond members have no limit. Accounts referred from the same IP address or device are not eligible.

Referral tracking: In the referral dashboard under My Account, you'll see all the friends you've referred, their status (pending/active), and your total earnings. It updates in real time.

Share your wins with friends and earn a bonus every time!

Minimum deposit amounts on 1z11 vary by payment method. We support all popular Bangladesh methods and have set limits with small-budget players in mind:

Payment methods & minimum deposits:

• bKash: Min ৳100, max ৳50,000 (per transaction). Most popular method and instant.
• Nagad: Minimum ৳100, maximum ৳50,000. As fast as bKash.
• Rocket: Min ৳200, max ৳30,000. Credited in 3–5 minutes.
• Bank Transfer: Minimum BDT 500, maximum BDT 2,00,000. Usually takes 1–4 hours.
• Crypto (USDT): Min $10 (approx. ৳1,200), no maximum limit. Fastest and anonymous.

First Deposit Bonus: If you're a new member, you'll get a 100% Welcome Bonus on your first deposit. For example — deposit ৳1,000 and start playing with ৳2,000 total. Minimum deposit of ৳500 is required to claim the bonus. Learn more Register page.

Deposit fee: 1z11 does not charge any deposit fees. However, your payment provider (bKash/Nagad) may deduct a small charge — typically 1.5%–2%.

VIP Member Benefits: Gold tier and above VIP members automatically get increased deposit limits and special deposit bonuses.

How to deposit: Log in → Click Deposit → Choose your method → Enter amount → Follow instructions. With bKash/Nagad you'll typically confirm via OTP sent to your mobile. 99% of deposits are instant.

If deposit fails: If money was deducted but didn't reach your account, wait 15 minutes. If it still doesn't appear, contact Live Chat and provide the Transaction ID. It's usually credited manually within 30 minutes.

Forgetting your password is a common issue, and resetting it on 1z11 is very simple. You can recover your password using 3 methods:

Method 1: Reset Link from Login Page

1. On the login page go.
2. Click the "Forgot Password?" link below the password box.
3. Enter your registered mobile number or email.
4. Click the "Send Reset Link" button.
5. A 6-digit OTP will arrive by SMS on your mobile (or a reset link by email).
6. Enter the OTP and set a new password. Password must be at least 8 characters.
7. Log in with your new password.

The whole process takes 2–3 minutes.

Method 2: Get help from Support via Live Chat

If you don't receive the OTP or can't access your mobile number/email, contact Live Chat. The support team will verify your identity (they may ask your name, date of birth, last deposit amount, etc.). Once verified, they'll manually reset your password or send you a new link.

Method 3: Email Support Request

If it's not urgent [email protected]You can email us at. In your email, include:

• Subject: Password Reset Request
• Your registered name
• Mobile Number or Username
• National ID photo (for verification)

You'll typically receive a response within 2–6 hours, and a secure reset link will be sent to your email.

Security Tips:

• Make your new password strong — use a mix of uppercase letters, numbers, and special characters.
• Don't use the same password on other sites.
• Using a password manager app (like LastPass or 1Password) will make things easier.
• Always keep your mobile number and email updated.
• Enable Two-Factor Authentication (2FA) — go to Settings → Security.

If you still can't log in after resetting your password, your account is likely locked for another reason. Check the first question above.

Deposits on 1z11 are generally very fast — instant in most cases. However, timing can vary depending on the payment method and circumstances:

Typical Deposit Time:

• bKash / Nagad: Instant in 98% of cases (1–30 seconds). Rarely, it may take 5–10 minutes.
• Rocket: Usually 3–5 minutes. During peak hours, 10–15 minutes.
• Bank Transfer: 1–4 hours (during banking hours). Evening or holiday deposits may take until the next business day.
• Crypto (USDT): Depends on network confirmations — usually 5–20 minutes.

Common Causes of Deposit Failure & Solutions:

1. Insufficient balance: Make sure you have enough balance in your bKash/Nagad account. Factor in the fee (typically 1.5%–2%).

2. Incorrect Payment Information: Be careful when copying and pasting merchant numbers or references. One wrong digit can cause the transaction to fail.

3. Incorrect OTP/PIN: Enter the correct OTP or PIN when confirming payment. Multiple incorrect attempts may temporarily block your mobile banking account.

4. Network Issues: Weak internet can cause transactions to fail midway. Use Wi-Fi or strong mobile data.

5. Daily limit reached: If you exceed the daily transaction limit on bKash/Nagad, payment won't go through. Try again tomorrow or use another method.

Money deducted but balance not received — what to do:

1. Wait 15 Minutes: Sometimes the system updates slowly. Hit the Refresh button or log out and log back in.
2. Collect the transaction ID: Go to your bKash/Nagad account and note the Transaction ID or Reference Number. You'll also find it in the SMS.
3. Contact Live Chat: Contact the support team and provide your Transaction ID. They'll check with the payment gateway and usually credit it manually within 15–30 minutes.
4. Send Screenshot: Sending a payment confirmation SMS or app screenshot to support will speed up resolution.

Refund policy: If the transaction genuinely failed (no money was deducted from your account), no refund is needed. However, if you were charged twice (duplicate charge instead of once), contact support — the excess amount will be refunded within 24 hours.

Tip: Avoid peak hours (7–10 PM) for fastest service. Use bKash or Nagad if possible — most reliable.

1z11 places the highest priority on your personal information and financial security. We follow international standards and have implemented multiple layers of protection:

1. SSL Encryption (256-bit): All communication between your browser and our servers is protected by military-grade 256-bit SSL encryption. This means your password, payment information, and personal data cannot be intercepted. You'll see a padlock icon (🔒) in your browser's address bar when the connection is secure.

2. PCI-DSS Certified Payment Gateway: All our payment processing is handled through PCI-DSS (Payment Card Industry Data Security Standard) certified systems. This means your bank and card details are stored in separate encrypted systems, and 1z11 never stores your card number or PIN.

3. Two-Factor Authentication (2FA): You can enable Two-Factor Authentication from Settings. After that, you'll receive an OTP on your mobile every time you log in or make a withdrawal. This makes unauthorized access nearly impossible.

4. Funds in a different bank account: Your deposited funds are held in a segregated account, completely separate from company operational expenses. This means your funds are protected under any circumstance and can be withdrawn at any time.

5. Privacy policy & data protection: We never sell, share, or leak your personal information to third parties. Your data is used only for KYC verification, payment processing, and legal compliance. Details in the Privacy Policy read.

6. Regular Security Audits: Our systems are audited by independent cybersecurity firms every 3 months. Any vulnerabilities identified are fixed immediately.

7. Anti-Fraud System: We use advanced AI and machine learning to detect and block suspicious activity (multiple accounts, payment fraud, etc.) in real-time. This protects you and all players.

8. Responsible Gaming Protection: Your security isn't just about money — it's about peace of mind too. We Responsible Gaming We provide tools like deposit limits, self-exclusion, session time limits, and more. Use them to stay in control.

Your Responsibility:

• Use a strong & unique password. Don't reuse passwords from other sites.
• Never share your password with anyone — not even the 1z11 support team.
• Avoid logging in on public computers or Wi-Fi.
• Don't click suspicious emails or SMS links. Always go to the site by typing 1z11.app directly.
• Log out after you're done once you've logged in.

If you see a security risk: If you notice an unfamiliar login, unauthorized transaction, or anything unusual in your account, change your password immediately and [email protected]and report it. We'll investigate within 24 hours.

Your trust is our most valuable asset. If you have any security questions, feel free to ask.